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“Each person’s life is lived as a series of conversations.” – Deborah Tannen
Life is full of awkward, stressful or difficult conversations in our personal lives and at work. We often want to avoid these talks or the person we need to talk to, or even simply remain silent when someone comes to us with a tough conversation. These reactions don’t solve the problem.
People might fear these conversations because they fear the outcome. People get emotional or lose their temper, and sometimes react badly or say things they regret. Your reaction to a hard conversation can greatly affect your life or job afterward. This course will explore ways to handle bad news or issues, and how to monitor and control your reactions. You’ll also learn about techniques for delivering bad news to others, ways to empathise, communicate better and even apologize.
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